Since the new website launched, I cannot login to my account. Why not?
For added security, all returning customers with accounts will need to reset their password. If you receive an error when resetting your password, please send an email to firstname.lastname@example.org or call 1-800-299-7822 option 1 for assistance
How do I qualify for free shipping?
For online orders, you qualify for free Cheer Saver Shipping by adding at least $100 worth of products to your shopping cart.
Phone, fax, or mail in orders can qualify for free Cheer Saver Shipping by ordering at least $200 worth of qualifying apparel products.
Cheer Saver Shipping takes approximately 7 to 10 business days to arrive after the order is processed. Any customized items on the order will take additional time.
The Fine Print:
- The qualifying amount is the total amount of the products purchased before any promotional codes, taxes, and/or shipping is applied.
- Free Cheer Saver Shipping applies to U.S. delivery addresses in the contiguous 48 states only, and excludes Hawaii and Alaska.
- Some special product, order, or handling fees may still apply.
- Free Cheer Saver Shipping may not be used in conjunction with another promotional code unless otherwise noted.
- If an item on your order becomes unavailable and lowers the total of the order to below $100, shipping charges will apply.
- Free Cheer Saver Shipping is not available for shipping to PO, APO, FPO, or DPO boxes.
- We reserve the right to change or discontinue Free Cheer Saver Shipping at any time.
Can I cancel an order once it's placed?
Once an order is placed, we are unable to change any items on your order, place additional items on the order, or cancel any part of the order.
In the unfortunate event that you no longer want or need items that have already been ordered, please refer to our Returns and Exchanges policy.
Can I customize my items?
Yes! When you place your order over the phone, you can customize select items. We offer custom poms, as well as fully customizable sublimated uniforms. You may also add customization in the form of embroidery or tackle twill lettering to many in stock items including uniform shells and skirts, blank tees and tanks, warmups, and more.
You may also add screen printing designs to blank tees and tanks.
To design your own sublimated uniforms, visit the Sublimation design center at http://sublimation.omnicheer.com/designertool/, then contact us with your uniform design's custom Omni ID number.
The majority of customized items will take 3 - 6 weeks production and processing time, plus shipping. Sublimated uniforms will take 6 weeks production and processing time, plus shipping.
For more information on customizing items, please visit our Customization FAQ here.
Can I order packages?
Uniform, warmup, and practice wear packages are available by contacting our Sales Department at 1-800-299-7822.
Unfortunately at this time, packages are not available for order through our website. Please check back soon as we are always making improvements to our processes.
What are my payment options?
For online orders, we accept all major credit cards (Visa, MasterCard, Discover, American Express) and Purchase Orders.
If you are using a pre-paid credit card, please place your order with us via phone at 1-800-299-7822 option 1. Pre-paid credit cards can not be used online unless they have a billing address assigned to them.
For phone, fax, or mail in orders, payment options include: VISA, MasterCard, Discover, American Express, School Purchase Orders, Cashier's Check, Money Order, or Personal Checks.
Payment must be received and approved before your order can be processed and shipped. We do not accept C.O.D. payments.
School Purchase Orders must be submitted online, faxed or mailed to us before your order will be processed. The Purchase Order must be completely filled out and have all appropriate signatures. Please contact our Customer Engagement department at email@example.com or 1-800-299-7822 for more information.
Do you have any coupons, promotions, or discounts?
We always offer free Cheer Saver Shipping on online orders of $100 or more. Sign up for our emails , visit us on Facebook , Instagram , or Twitter to receive information on any current or future promotions.
Will I be Charged Sales Tax?
Sales tax is a combined total of state, county, city, and district tax rates. Sales tax is charged for orders shipped to U.S. States where sales taxes are applicable. The amount of state and local tax rates are subject to change at any time. For your convenience, we've provided a sales-tax estimate during checkout. However, many factors can change between the time you place your order and when it ships. Because of this, your final sales-tax charges may be different from the estimated amount.
Tax will be refunded for returned items.
How do I create a tax-exempt Omni Cheer account?
To set a tax-exempt account with Omni Cheer, please click here to download the proof application documentation. Exemption documents can be filled out and returned by email to firstname.lastname@example.org. Please include Name, Organization Name, Customer number (if applicable), email, and phone number in the body of your email so we can quickly identify and assign tax exemption status to your account.
If you have any questions during the process, please call the Customer Engagement at 1-800-299-7822.
Please note, any incomplete information on your exemption document (signature, date, not checking every applicable box) will result in a request for you to resubmit the document with complete information. Keep in mind that this account can't be used for personal purchases. All tax exempt accounts will be created under the business or organization's name (i.e. school, district, or agency).
Items that are on backorder when your order is placed will ship when they are back in stock. Please note that your credit card will be authorized and charged on the date your order is placed.
We will provide you with an approximate shipping date of any backordered items at the time we receive your order. Please be aware that backorder dates are approximate and subject to change. We will inform you by email or phone if this date changes.
Occasionally, select products will ship from a separate warehouse location and will need additional processing time. Applicable products will include an updated status message in your shopping cart.
Closeout items are limited to stock on hand and cannot be backordered.
Low Price Guarantee
Shop with confidence at Omni Cheer, home of the original Low Price Guarantee. Our mission is to ensure that all cheerleaders have access to top of the line yet affordable apparel, accessories, and shoes. If you find a lower published price, we will match it!There are a few restrictions for this exclusive offer:
- Items being matched must be for an identical item on all levels (manufacturer, model, color, size, etc) and it must include any applicable taxes and shipping.
- The item being matched must be from an authorized dealer. We will not honor a price match from a private individual, outside sales rep, online auction or retail outlets outside of the USA.
- The price cannot be a special sale or promotional offer of any kind including (but not limited to) limited offer pricing, first time buyer offers, coupons prices, discontinued or "team pricing".
- Items must be in stock and available for immediate shipment from the authorized dealer.
Can I pick up my order if I am local?
Unfortunately, at this time we do not allow orders to be placed or picked up at our current location.