HOW DO I RETURN AN ITEM?
We want you to love what you ordered. If something isn't right, we want to help! Please check your order carefully upon arrival and report any discrepancies within 5 days of receiving items. All merchandise is completely guaranteed against manufacturer defects. Due to the nature of our products, some items are ineligible for returns.
To initiate a return/exchange you will need a Return Material Authorization Number (RMA). You can get your RMA number online or by calling the Customer Service Department. Once an RMA is initiated, you have 2 weeks to return your items or the RMA will expire. Please call Customer Engagement at 1-800-299-7822 for assistance.
Online Return Process-
1. Select the following link
2. Enter your order number and last name into the system
3. Select Find Order
4. A window will open displaying your order
5. Check the box to the left of the items you would like to return
6. Next select the quantity you want to return and the reason why you are returning
7. Once you have selected all the items you want to return, scroll to the bottom of the page and press Create Return Request
8. From there a web page will open, providing your Return Material Authorization Number (RMA) and the download for your Return Form
9. Please print the Return Form and fill it out with your RMA number. Once an RMA is initiated, you have 2 weeks to return your items or the RMA will expire. Please call Customer Engagement at 1-800-299-7822 for assistance.
10. Include the Return Form in the return package with your item
Call In Return Process-
You may also call 800-299-7822 to speak with a customer service representative to place a return.
WHERE DO I SEND MY RETURN?
All returns must be sent to:
Customer Returns Department
2525 N. 12th Street
Reading, PA 19605
HOW DO I EXCHANGE AN ITEM?To initiate an exchange, complete the steps above in How Do I Return An Item for online or over the phone to receive your RMA number. Once you have tracking confirmation for your item, please call us and we can help you order the item you want. You will be refunded on your return once we receive it in our distribution center.
Non-defective items will be refunded only if they are unworn and in their original, unmarked packaging.
Shipping charges are the responsibility of the customer. We do not accept C.O.D. returns.
Returns must be shipped back to our warehouse, and cannot be processed on-site or by appointment. Please click here for a printable return form.
No returns or exchanges will be accepted after 30 days from receipt due to inventory control measures.
Please click here to download our printable Return form.
To download and view this PDF form, you will need Adobe Reader installed. Download it here for free.
CAN I RETURN CUSTOMIZED ITEMS?
Customized items of any kind cannot be returned. This includes sublimated uniforms, custom poms, or any in stock items that have been screen printed, embroidered, or tackle twilled.
CAN I RETURN CLOSEOUT/MARKDOWN/FINAL SALE ITEMS?
Closeouts, Markdowns and Final Sale items are limited to stock on hand, and cannot be returned.
IS THERE A RESTOCKING FEE?
Excluding merchandise that is defective, there is a restocking fee of 10% of the item's purchase price for all merchandise returned.
The customer is responsible for all return shipping fees. We will not accept C.O.D. returns or returns billed to us.
A restocking fee of 10% of an item's purchase price will be charged on returned items. No returns or exchanges will be accepted after 30 days from receipt due to inventory control measures.
Customized items (including but not limited to sublimated uniforms, custom poms, and embroidered, screen printed, or tackle twilled items) cannot be returned or exchanged.
Closeout items may not be returned or exchanged.
Due to health regulations, briefs, bras, camis, bodysuits, makeup, brushes, stickers, rhinestones, hair bows, hair accessories, and socks may not be returned if the original package has been opened.
Exchanges are subject to availability and our normal delivery schedule.
Shoes must be in their original, unmarked box. Shoes with soiled or worn bottoms, scuffs, or any sign of wear cannot be returned or exchanged.
Order discrepancies or damages must be reported within 5 days of receipt.
Returns and exchanges must be in the original condition and packaged with a return form.
The customer will be charged full retail price of any free gifts kept if the items purchased as part of a set or package are returned for a refund.
Please use a method of shipping that can be tracked so that your return can be traced if lost. We are not responsible for packages lost without proper tracking information or proof of delivery.
We reserve the right to change or update this policy at any time.
Please allow 72 business hours to process a return or exchange, in addition to standard ground shipping time.
Once an RMA is initiated, you have 2 weeks to return your items or the RMA will expire. Please call Customer Engagement at 1-800-299-7822 for assistance.