FAQ

 

Since the new website launched, I cannot login to my account. Why not?

For added security, all returning customers with accounts will need to reset their password. If you receive an error when resetting your password, please send an email to sales@omnicheer.com or call 1-800-299-7822 option 1 for assistance.

How do I qualify for free shipping?

For online orders, you qualify for free Free Shipping by adding at least $200 worth of products to your shopping cart.

Phone, fax, or mail in orders can qualify for Free Shipping by ordering at least $300 worth of qualifying apparel products.

Free Shipping takes approximately 7 to 10 business days to arrive after the order is processed. Any customized items on the order will take additional time.

The Fine Print:

• The qualifying amount is the total amount of the products purchased before any promotional codes, taxes, and/or shipping is applied.
• Free Shipping applies to U.S. delivery addresses in the contiguous 48 states only, and excludes Hawaii and Alaska.
• Some special product, order, or handling fees may still apply.
• Free Shipping may not be used in conjunction with another promotional code unless otherwise noted.
• If an item on your order becomes unavailable and lowers the total of the order to below $200, shipping charges will apply.
• Free Shipping is not available for shipping to PO, APO, FPO, or DPO boxes.
• We reserve the right to change or discontinue Free Shipping at any time.

Can I cancel an order once it's placed?

Once an order is placed, we are unable to change any items on your order, place additional items on the order, or cancel any part of the order.

In the unfortunate event that you no longer want or need items that have already been ordered, please refer to our Returns policy.

Can I customize my items?

Yes! You can customize many products on our site when ordering online or over the phone. Customization options include embroidery, tackle twill, rhinestones, Spanglez, imprinting, and screen print for many in-stock items, including uniform shells and skirts, warmups, practice wear, backpacks and more. We also offer fully customizable special order uniforms, sublimated uniforms, warmups, custom bows, and custom poms.

Visit our Customization Design Library for custom examples and options.

Our Interactive Design Studio helps you visualize customizations with live renderings and fast, easy, online ordering. Just click the button to start customizing from the product page.

For more information on customizing items, please visit our Customization FAQ here.

How long does it take to receive customized items?

Customized items are made to order and require additional production and processing time, plus shipping for personalization. After your order has been submitted with approvals and names list (if applicable), the production and processing of your customized items begins. All custom production orders ship complete. If there are any backordered items on a custom order, production will not commence until all inventory is available. View estimated customization timeframes in the chart below.

Customization Production Timeframes

*Estimated time for custom production only. Additional processing and shipping time will apply.

Can I order Fit Kits & Shoe Sizers?

Yes! We recommend ordering a Fit Kit prior to placing all customized orders, as customized items cannot be returned or exchanged.

How It Works: For a small, refundable deposit order the Fit Kit or Shoe Sizer for the product you’d like to fit on your team. You’ll receive a full youth to adult size run for the selected uniform, warmup, or shoes. After your fitting, return the Fit Kit or Shoe Sizer within 30 days of purchase for a full refund using the included free return label.

Terms: All Fit Kits and Shoe Sizers must be prepaid. Purchase orders are not applicable. Credit will be provided on fit kit returns when all pieces are returned to the DC. In instances where the DC does not receive the return, please submit proof of delivery for a credit to be provided. Our return labels provide tracking so we will be able to verify if a return has been initiated for a credit to be approved. Please include a copy of your order confirmation with your fit kit return to help expedite the credit process.

Can I order packages?

Yes! Uniform, warmup, and practice wear packages are available for ordering online or by contacting our Sales Department at 1-800-299-7822.

What are my payment options?

We accept all major credit cards (Visa, MasterCard, Discover, American Express), Purchase Orders, and payments by check.

If you are using a pre-paid credit card, please place your order with us via phone at 1-800-299-7822, option 1. Pre-paid credit cards cannot be used online unless they have a billing address assigned to them.

Payment must be received and approved before your order can be processed and shipped. We do not accept C.O.D. payments.

School Purchase Orders must be submitted online, faxed, or mailed to us before your order will be processed. The Purchase Order must be completely filled out and have all appropriate signatures. Please contact our Customer Engagement department at sales@omnicheer.com or 1-800-299-7822 for more information.

To overnight a check, cashier’s check, or money order, please send to:

Do you have any coupons, promotions, or discounts?

We always offer free  Free Shipping  on online orders of $200 or more.  Sign up for our emails , visit us on  Facebook , Instagram , or Twitter  to receive information on any current or future promotions.  

Will I be Charged Sales Tax?

Sales tax is a combined total of state, county, city, and district tax rates. Sales tax is charged for orders shipped to U.S. States where sales taxes are applicable. The amount of state and local tax rates are subject to change at any time. For your convenience, we've provided a sales-tax estimate during checkout. However, many factors can change between the time you place your order and when it ships. Because of this, your final sales-tax charges may be different from the estimated amount. Tax will be refunded for returned items.

How do I create a tax-exempt Omni Cheer account?

To set up a tax-exempt account with Omni Cheer, please click here to download the proof application documentation. Exemption documents can be filled out and returned by email to taxexempt@omnicheer.com. Please include Name, Organization Name, Customer Number (if applicable), Email, and Phone Number in the body of your email so we can quickly identify and assign tax exemption status to your account.

If you have any questions during the process, please call Customer Engagement at 1-800-299-7822.

Please note, any incomplete information on your exemption document (signature, date, not checking every applicable box) will result in a request for you to resubmit the document with complete information. Keep in mind that this account can't be used for personal purchases. All tax-exempt accounts will be created under the business or organization's name (i.e. school, district, or agency).

Backordered Items

Items that are on backorder when your order is placed will ship when they are back in stock. Please note that your credit card will be authorized and charged on the date your order is placed.

We will provide you with an approximate shipping date of any backordered items at the time we receive your order. Please be aware that backorder dates are approximate and subject to change. We will inform you by email or phone if this date changes.

Occasionally, select products will ship from a separate warehouse location and will need additional processing time. Applicable products will include an updated status message in your shopping cart.

Closeout items are limited to stock on hand and cannot be backordered.

Can I pick up my order if I am local?

Unfortunately, at this time we do not allow orders to be placed or picked up at our current location.