Tracking Your Order
We ship orders using FedEx, UPS, and USPS. If it has been within 2-3 business days of placing your online order, tracking information may not yet be available. If no tracking information is available after 2-3 business days, please contact our Customer Service department at 800-299-7822 option 2 for assistance.
If you have any questions regarding a previously placed order, please don't hesitate to call our Customer Service department at 800-299-7822 option 2.
Can I Cancel An Order Once It's Placed?
No. Once an order is placed, we are unable to change any items on your order, place additional items on the order, or cancel any part of the order.
In the event that you no longer want or need items that have already been ordered, please refer to our Returns and Exchanges section for more information. Please keep in mind that customized items cannot be returned or exchanged.
Can I pick up my order if I am local?
Omni Cheer is located in San Diego, CA, and is happy to offer limited pick up option on eligible orders for our local customers. Our building and staff are not equipped for retail shopping, as we don't have a showroom or a fitting room. Orders being picked up will be packaged and available in our lobby. In order to qualify for pick up, an order MUST meet these requirements:
- All orders must be placed ahead of time. On-site ordering is not available at this time.
- The order total must equal at least $300 before tax.
- All pick orders must be prepaid via our approved payment options.
- Customers must come to pick up the package four business days after paying for their order any time from 7am to 1pm, Monday through Friday (excluding holidays).
- The order will NOT be ready for pick up in four days if payment is not provided at the time of purchase.
- We are unable to place custom pick-up orders at this time.
Local pick up orders require four business days to process payment and pack the order. Order processing is subject to our standard policy, and is applicable to business days only. If you place your order on Friday, the earliest business day you could come to pick up your package would be Thursday of the following week. An Omni Cheer Sales Representative will be able to recommend a pick up day when you call to place your order. Pick up time may be limited to certain days at the discretion of Omni Cheer, is not subject to Omni Cheer business hours, and may change at any time without notice.
Please note that online orders do NOT qualify for pick up, and will be processed and shipped per our standard policies. Omni Cheer sales and customer service representatives are NOT able to change the status of an online order to "pick up" in any circumstance.
We do apologize, but walk-ins to place or pick up an order cannot be accepted at this time.
Pick up customers are not permitted to try on items at Omni Cheer. Returns and exchanges cannot be processed on-site under any circumstances, even at the time of your pick up. If you need to return or exchange an item that was included in a pick up order, please refer to our Return and Exchanges Policy for more information. All returns and exchanges are subject to this policy, and must be received by the approved methods that are included there within.
To see if you qualify to pick up, to learn more, or to place a pick-up order, please contact us at 1-800-299-7822, option 1.