Important COVID-19 Updates:
Our thoughts are with you, your family members, and friends dealing with the impact of the COVID – 19 pandemic. We are currently shipping in-stock, online orders. However, to further protect our team members and communities from the spread of COVID-19 and under the direction of state agencies, we have temporarily closed our manufacturing and production facilities. We are monitoring the fluidity of the situation and working closely with the local government to ensure that we can return to full capacity as early as possible. Meanwhile, our customer engagement team is available to respond to any questions or concerns at 1-800-299-7822.
And like always, we are here for you!
We invite you to browse our website for ideas and inspiration and to engage with us on social media for some fun at-home activities.
For our coaches, programs, and dealers: our team is ready to serve you and help you plan for your future. This is still a great time to start thinking about practice wear, team accessories, shoes, and uniforms for next season. We’re happy to provide quotes, ideas, or think through your season with you.
We will get through this unprecedented time, and we will come out strong, TOGETHER.
Omni / GK / GK All Star / Dolfin
1. What happens to orders still in production?
We are able to ship out in-stock, online orders. Production is paused and will resume as soon as we are able. If you have a question about the status of your order, please contact our Customer Engagement team at 1-800-299-7822. Thank you for your patience.
2. When will you be taking orders again?
We are currently taking online orders at www.omnicheer.com. Please note, custom orders will ship once our production facility is operational.
3. If you miss my delivery and I cannot use the product, what happens?
We apologize for the delay and any frustrations around a missed delivery. Please contact our customer engagement team at 1-800-299-7822 for assistance.
4. Can I change or cancel my order?
To inquire about a cancellation for a recent order, please contact our Customer Engagement team at 1-800-299-7822.
5. How can I check the status of my order?
For web orders, you can check your order online under your account. For phone orders, please call our customer engagement team at 1-800-299-7822 for assistance.
6. When will you be shipping again?
We are currently shipping in-stock, online orders. We are working closely with our local government to become 100% operational as quickly as possible.
7. Can I place an order by phone?
Please go online to submit your order. Please note our production and manufacturing facilities are temporarily closed so we are unable to provide an estimated ship date on custom items at this time.
8. Can I still return an item/order?
Due to continued concerns about the coronavirus, we have extended the return window to May 15, 2020 for all purchases made between February 15, 2020 and March 31, 2020. Please note that we are unable to accept return deliveries. Any items that are still in transit will either be held by the carrier or returned to sender. Items that were already received but not yet processed will be held in our warehouse until our distribution center reopens.
9. Can I submit requests for quotes?
Our team is ready to serve you and help you plan for your future. This is still a great time to start thinking about practice wear, team accessories, shoes, and uniforms for next season. Please email email@example.com for assistance.