Terms & Conditions
About Omni Cheer — Setting the Standard
Omni Cheer has been serving cheerleaders and cheerleading programs for over 30 years, offering high-quality cheer merchandise from leading brands at value prices. Our large selection of cheerleading apparel and supplies features many in-stock items that are ready to ship, and also includes custom items that give your team a unique spirit look. Our team is committed to helping your team find the right products, customization, and shipping options.
Omni Cheer offers two types of guarantees on the products that we sell: a quality guarantee and a low price guarantee. Our quality guarantee helps our customers shop Omni Cheer with the confidence that we have made sure all products not just meet, but exceed, our high quality control measures, and in the event of a manufacturer defect we accept all returns. Omni Cheer is home of the original low price guarantee, which means that if you find a lower price, we'll match it.
We may collect the following personal information about our customers: full name, billing address, mailing address, business name, telephone number, fax number, email address and credit card information. Your personal information is protected through account management, which allows you to choose a username and password. We will never rent, sell or give any of your personal information to an outside source, though we may share some information with our affiliates. We will NEVER send you an email asking you to provide personal information to us by email, such as your name or credit card number. Even if an email looks like it came from us, do not respond and instead contact us to report the scam email that you received.
We use current, up-to-date e-commerce industry standards when we collect and/or transmit sensitive information, such as a credit or debit card number. Unfortunately, despite best efforts, no transmission of information is 100% protected against hacking, and our website users should take steps to protect their identity and information against misuse.
Omni Cheer may disclose collected information as necessary to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our guests or others.
Terms and Conditions
Occasionally there may be information on the Omni Cheer website that contains errors or inaccuracies that may relate to the products description, pricing and availability. We reserve the right to correct any errors or inaccuracies and to change or update information at any time.
Omni Cheer reserves the right to modify, alter or update listed pricing of all products at any time due to sale end dates, promotions and/or availability.
Comments and Feedback
We welcome your comments and feedback regarding our site, products and our services. Comments submitted must not violate any right of any third party and must not contain any abusive, obscene or otherwise unlawful material.
The Omni Cheer website may contain links to other websites that are not under the control of Omni Cheer. Omni Cheer has no responsibility for the linked websites and provides the links solely for the convenience and information of our customers.
Representation of Colors
We have made every effort to display the colors on our site as accurately as possible. However, the actual colors you may see depend on your computer monitor. We cannot guarantee that the display of any color on your computer's monitor will be accurate.
Customized items including poms, embroidery, tackle twill, screen printing, and sublimated uniforms are non-refundable, non-returnable, and cannot be exchanged. We recommend ordering a Fit-kit or sizing samples prior to placing your custom order. Please be aware that all customized orders take additional production time and ship between 3-6 weeks plus actual shipping time from the process date. It is your responsibility as the customer to verify that all information submitted for customized items is correct. It is important to review the entire order before submitting the order and make any necessary corrections before the order is submitted. Omni Cheer is not responsible for incorrect entries made by the customer. If for some reason you feel the information on the customized items is not correct or you need assistance, please contact us at 800-299-7822.
If you use the Custom Design Studio, you acknowledge that the image you see is only a visual representation, and that the final product may vary; including the letter sizes and final look of the tackle twill for youth and adult sizes. Tackle twill is sized depending on whether the product is a youth or adult size garment. If there are both youth and adult sizes on an order, both tackle twill size groups will be used on their respective garments (youth size tackle twill on youth size garments, adult size tackle twill on adult size garments) so that all uniforms look consistent.
Returns and Exchanges
We'll gladly accept returns or exchanges within 30 days after receipt. Due to the nature of our products, some items are ineligible for returns or exchanges.
Once an order is placed, we are unable to change any items on your order, place additional items on the order, or cancel any part of the order.
Free Name Embroidery
*Now available online. Offer is good toward Omni Cheer name embroidery (limit of 11 characters on one line). Must be first names and not team or school names. Offer applies to customization on jackets only, on orders of 12 or more warmup sets; a warmup set must include both a jacket and matching pants. Metallic thread is an additional $2 per design; no discount provided on metallic thread. Offer cannot be applied toward any other type of customization, including but not limited to left/right chest designs, customization from scratch, tackle twill, back logo, screen printing, or sublimation. Offer cannot be combined with other offers. No substitutions available. No cash value; terms subject to change without notice. No rain checks; offer is limited to stock on hand. Standard product and processing time applies to all customized orders. Purchase Order purchases do not qualify for any online promotions.